No Refund Policy
Last Updated: August 24, 2026
At Timber & CO, we carefully process each order through our fulfilment partners. Unless otherwise required by applicable law, all purchases are final and we do not provide refunds or returns for change of mind, incorrect product selection, sizing preferences, colour preferences or other personal reasons.
Order Cancellation
Orders may enter processing shortly after purchase. Once an order has entered processing or fulfilment, cancellation may not be possible.
If you need to request a cancellation, contact us immediately at:
We will review the request based on the current status of the order.
Damaged or Defective Products
If your product arrives damaged, defective or materially different from the product ordered, contact us promptly with:
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Order number
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Description of the issue
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Clear photographs or video evidence
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Photographs of the packaging where relevant
We will review the issue and determine an appropriate resolution in accordance with applicable law and the relevant fulfilment process.
Incorrect Delivery Information
Customers are responsible for providing an accurate shipping address. Timber & CO is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
Payment Disputes
Before opening a payment dispute or chargeback, customers are encouraged to contact us so that we can investigate and attempt to resolve the issue.
Timber & CO may provide transaction, order, shipping and tracking records to payment providers when responding to disputes.
Legal Consumer Rights
This policy does not remove or limit any refund, cancellation, warranty or consumer rights that are mandatory under the laws applicable to your purchase.
Contact
For questions regarding this policy:
Timber & CO
iakforbusiness@gmail.com