Payment & Dispute Policy
Last Updated: August 24, 2026
Timber & CO aims to provide a secure and straightforward payment experience.
Payment Methods
Available payment methods are displayed during checkout. Payments may be processed through third-party payment providers.
Payment Security
Payment information may be processed securely by third-party payment providers. Timber & CO does not necessarily store complete payment card information.
Payment Verification
Orders may be subject to payment verification or fraud-prevention checks. We may cancel or hold an order where a transaction appears unauthorised, fraudulent or otherwise suspicious.
Payment Disputes
If you believe there is an issue with a payment or order, please contact us first:
Please provide your:
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Order number
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Name used for the order
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Email address
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Description of the issue
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Relevant transaction information
We will review the matter and attempt to resolve it.
Chargebacks
If a customer opens a chargeback or payment dispute with their bank or payment provider, Timber & CO may submit relevant evidence to the payment processor, which may include:
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Order confirmation
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Transaction information
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Customer communications
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Product information
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Shipping information
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Tracking information
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Delivery confirmation where available
The final decision regarding a payment dispute is made by the applicable bank, card network or payment provider.
Fraudulent Transactions
We reserve the right to cancel transactions that appear fraudulent, unauthorised or inconsistent with legitimate purchasing activity.
Contact
For payment or dispute-related questions:
Timber & CO
iakforbusiness@gmail.com